When we refund, and how to ask.

We decline your order, or we can't finish the work

A full refund, at once, no questions.

A service order, and we haven't started (we don't have your answers yet)

A full refund, if you ask.

A service order you cancel after work has started, when we can still finish it and are not more than two business days late

A full or a partial refund, depending on how much work is done. We tell you the amount and why.

A service order, and we are more than two business days past the delivery date

You may cancel before we deliver and get a full refund. The delivery date is a set number of business days after the day we have your complete intake, moved by any delay on your side: three for five custom policies, five for twelve, seven for twenty-one, and three for the questionnaire (four with the add-on).

A service order, delivered

The revisions the order includes are part of it: one for five custom policies or the questionnaire, two for twelve or twenty-one custom policies. Ask for them within the window on the order page. For twelve or twenty-one, both fall within one ten-business-day window from the original delivery. We refund only if we missed the scope the order page states, and the decision is ours. If we refuse, we explain why in writing.

The template bundle or a single-policy template

A full refund within 14 days of purchase, if you ask and the files don't open or don't match the order page. After that, or for another reason, no. If we refuse, we explain why in writing.

The extra-50-questions add-on

It follows the questionnaire order it was added to. Whatever refund applies to that order applies to the add-on too.

A revision changes what we delivered. It does not add work the order did not include.

Email hello@blankslate.biz from the address you used at checkout, and say which order it is. Your Stripe receipt helps. We will reply by email.

Blank Slate Creative, LLC is an Illinois limited liability company. Our postal address is:

We refund to the card you paid with, through Stripe. A card refund usually takes 5 to 10 business days to appear on your statement. We can’t speed that up.

Please email us first. We can usually put it right faster than a card dispute can. Your rights with your card issuer stay yours.

The terms cover what each order is, what we need from you, and our right to decline or end an order.